FAQ
What are your office hours?
Our office hours are: Monday through Friday 9 AM to 5 PM.
Is Liberty Dog Walkers insured?
Yes, we are fully insured and bonded through the Business of the Carolinas.
What types of pets do we care for?
At the moment, we are only open to caring for dogs and cats.
What is a meet and greet and why is that needed?
A "meet and greet" gives us the opportunity to get to know each other, familiarize ourselves with your home, and most importantly, spend time getting to know your pets before we schedule any walks or pet sitting services. Any questions about instructions, services, or any additional information can be asked during this time so we can get clarification. There is no charge for a meet and greet - it is free! Please be prepared to have all forms filled out that we send to you prior and to provide us with keys.
How do I sign up for walks?
You can contact us through our email, call/text, or even fill out a form on our page. Click here to fill out our form! Before any services can start, an initial meet and greet is required. A minimum of 3 days per week is required.
What happens during inclement weather?
Your pet's safety is our top priority. In the event of inclement weather, we may modify the time we spend outdoors and then enjoy indoor play time for the remainder of the visit. However, in the case of severe and dangerous weather, Liberty Dog Walkers reserve the right to cancel walks in order to keep both your pups and our walkers safe.
Payment and Billing
What forms of payment do you accept?
We accept American Express, VISA, Mastercard, and Discover Card. We also accept ACH payments.
How do I pay for services?
All payments are processed through our online system, Time to Pet.
When are payments due?
Payments are due at the end of the service week. We ask that you pay in full prior to walks beginning the following week. All clients get an email reminder that night before they are being charged.
Policies
Safety Policies
- Dogs will always be walked solo for the first two weeks of service while we get used to their temperament and build trust. After that, with the client's permission, they can be moved to group walks. Group walks do not exceed 3 dogs and are based on size and temperament.
- We prohibit the use of correction collars including prong, shock collars, e-collars, bark collars, or choke chains. We ask the client to remove such collars before the start of the walk.
- We do not use aversive actions including shake cans, squirt bottles, air horns, or Pet Corrector.
- Dogs are never left unattended or tied up outside.
- Dogs will not be allowed off leash.
- We do not use dog parks.
- We ask that all dogs have a harness. Special cases may apply.
Inclement weather
- If your dog wears any weather or outdoor gear (i.e. booties, sweaters, jackets, etc.) please leave them out for us.
- If there is rain or snow in the forecast, please leave out a towel so we can dry off your fur baby when they get home.
- Please note that in the case of severe and dangerous weather, Liberty Dog Walkers reserves the right to cancel walks in order to keep both your pups and our walkers safe
COVID-19 Precautions
- We follow the CDC's guidelines in reducing the spread of coronavirus.
- We will always wear a face mask when entering a client's residence and carry sanitizing wipes and hand sanitizer.
- We wash and sanitize our hands between walks.
- We maintain social distancing when outside and in elevators.
- If you do not feel comfortable having your dog walked in a group, please let us know.
Cancellations
- Cancellations must be made by 9 AM on the date of service. Last-minute cancellations will be charged in full.
Last Minute Bookings
- Walks must be scheduled by 9 AM on the date of service. If you need a last-minute, walk please send us a message through your client portal and we will do our best to accommodate! Bookings will depend upon availability.